Shipping & Returns
PLEASE NOTE: Weight based shipping DOES NOT INCLUDE NT, some remote parts of Australia and NO PO BOXES as the goods need to be sent via courier.
For any queries please contact us via our email: firstname.lastname@example.org
Our shipping rates are as follows: Australia Post real time rates.
All orders are shipped usually within 1-2 working day and you will be notified when posted.
If you have not received an order within 10 days, please notify us by e-mail.
To all our valued customers please see the current status from the Australia Post website. Although they say Express Post is still the faster option, they have temporarily suspended express post next day delivery.
Goods Damaged in Transit
Unfortunately, this happens very rarely sometimes, Please accept your parcel and take photos and email us.
In most cases, we will refund damaged goods or we can reship extra with your next order - this is for Glass jars only.
Goods refused and returned to us unopened are classed as returns and are subject to our refunds and returns policy.
Large items, flow hoods HEPA filters etc Please request insurance when order these large items, even though we go to great lengths to protect them during shipping sometimes they are damaged.
Refunds and Returns and cancellations
Returns are accepted if the buyer sends the goods back in the original condition within 2 weeks of receiving your item.
Refunds will be less any postage costs and a 10-20% restocking fee.
Cancellation of completed orders have a 10-15% fee to cover PayPal and bank fees as they do not refund us for payment fees, please only place orders if you want them.
Payments we accept are:
- Credit Card through PayPal as a guest (you don't need a Paypal account)
- Bank Transfer (please note international transfers all bank fees must be covered)
- Credit card over the phone