Shipping & Returns
PLEASE NOTE: Weight based shipping DOES NOT INCLUDE NT, some remote parts of Australia and NO PO BOXES as the goods need to be sent via courier.
For any queries please contact us via our email: firstname.lastname@example.org
Our shipping rates are as follows: Australia Post real-time rates.
Free shipping covers 90% of Australia.
Please note free shipping items have a zero weight and any postage for other items in the cart does not include these free shipping items - eg if you want express post the cart does not include these, some free shipping items have an express option in them
All orders are shipped usually within 1-2 working days and you will be notified when posted or ready for pickup.
A notification will be emailed to you once goods are shipped to you with your tracking number along with any other information such as items placed on backorder.
Upon receiving your goods please check the correct goods have been sent and quantities. Please notify us immediately via email if goods are incorrect or missing. Please email us a photo of the box and the goods you received so we can cross-reference and check the original order notes.
Please Note: Mushroom Kit types are labeled on the bag inside of the box, please check this for your mushroom kit type.
If you have not received an order within 10 days, please notify us by e-mail.
To all our valued customers please see the current status from the Australia Post website. Although they say Express Post is still the faster option, they have temporarily suspended express post next day delivery.
◾ All orders are usually picked, packed & dispatched within 1-2 working days and you will be notified when ready to pick up.
◾ A notification will be emailed to you once goods are ready to be picked up along with any other information such as items placed on backorder.
◾ When picking up your goods please check you are receiving the correct goods and quantities.
◾ All pick-up orders are not bulk box packaged or palletized as items to be shipped. Extra charges are invoiced if the customer requests pick-up to be bulk box packaged or palletized. Each order is quoted individually. Requests for this must be entered in the comments at checkout.
◾ Please Note: Mushroom Kit types are labeled on the bag inside of the box, please check this for your mushroom kit type.
◾ If you have not received an order within 10 days, please notify us by e-mail.
Goods Damaged in Transit
Unfortunately, this happens very rarely sometimes, Please accept your parcel and take photos and email us.
In most cases, we will refund damaged goods or we can reship extra with your next order - this is for Glass jars only.
Goods refused and returned to us unopened are classed as returns and are subject to our refunds and returns policy.
Large items, flow hoods HEPA filters etc Please request insurance when order these large items, even though we go to great lengths to protect them during shipping sometimes they are damaged.
Refunds and Returns and cancellations
Returns are accepted if the buyer sends the goods back in the original condition within 2 weeks of receiving your item.
Refunds will be less any postage costs and a 10-20% restocking fee.
Cancellation of completed orders have a 10-15% fee to cover PayPal and bank fees as they do not refund us for payment fees, please only place orders if you want them.
Payments we accept are:
- Credit Card through PayPal as a guest (you don't need a Paypal account)
- Bank Transfer (please note international transfers all bank fees must be covered)
- Credit card over the phone